Support & Maintenance

Product support is the core service of the eZ Platform Enterprise subscription. With a subscription, you can trust that the eZ software powering your site or app is quality assured and fully supported for maintenance, including bug fixes and security patches.

Unlimited product support

All eZ Platform Enterprise subscribers have access to a highly professional support service, which provides three tiers of support and escalation processes. Depending on your subscription level, you can also benefit from phone support, and online 24/7 support. Our highly qualified, experienced product support teams are dedicated to the success of our customers. Support services are provided online via our Service Portal.

Access to additional professional services

With an eZ Platform Enterprise Subscription, you can benefit from our Customer Success Managers that will follow your projects. In addition to maintenance, we also offer extended enablement services from eZ's Professional Services team. Our professional services include audits, expert consulting and training services. Services differ depending on your region.

Our Customer Success team can discuss extended support solutions with you as well as the specific package that best fits your needs.

Maintenance of eZ software

eZ actively maintains and assures the quality of our software. With an eZ Platform Enterprise subscription, your installation benefits from our quality assurance programs, which feature patch releases to fix issues identified in the software. eZ Platform Enterprise subscription is the best option for ensuring your platform is stable, reliable and continuously supported.

Prompt bug fix service

As the creator of eZ software, eZ Systems offers the necessary resources to fix bugs as identified through the maintenance service. Depending on the service level, eZ also provides hot fixes - a rapid-response measure to workaround issues before the fix is even available in the maintenance service.

Security guarantee

An eZ Platform Enterprise subscription guarantees that any security issue will be dealt with promptly and in a way to reduce risk. eZ follows a precise and optimized process to solve any issue. In particular, no public information (including on our open source software) is shared about a security issue before we confirm that our customers are aware and have time to patch their installs, a safety net that is impossible without the eZ Platform Enterprise subscription.