Professional Service Consultant - Cologne, Germany

This is a fantastic opportunity for an experienced Professional Service Consultant (m/f) to join a company at the forefront of the Digital Content Technology sector. The position is based in Cologne, Germany.

Your Responsibilities

Support the Sales cycle through scoping of PS engagements and help to expand PS Sales in installed base of existing customers as well as present and promote the value of eZ‘s Professional Services to prospective customers.

Essential Tasks

  • Maintain high billable utilization by delivering eZ Systems paid PS trainings and consulting to eZ end user customers and partners, in line with eZ PS offerings.
  • Communicate progress to customers and project manager
  • Take part in the implementation of the service optimization solution
  • Provide technical support to the customer during the implementation phase or post production phase
  • Deliver project task responsibilities on-schedule with integrity and the highest degree of client satisfaction
  • Assist customers and partners in identifying other business process opportunities in which our platform could provide a solution
  • Ensure positive interaction and professionalism with internal and external customers on all related issues
  • Ensure that any customization is designed and developed in accordance with the agreed upon customization work plan
  • Part of our 1st and 2nd line support:
    • on-going pro-active and re-active support to customers
    • help customers troubleshoot issues with products; advise on best practices
    • diagnose, troubleshoot and advise customers on the resolution of issues preventing their installations from working effectively

Your Profile

You will fit in perfectly if you

  • Successfully completed a Bachelor’s degree in Computer Science or a comparable qualification
  • Have a minimum of 3 years’ experience in application systems consulting


  • Working knowledge of eZ Publish, HTML, CSS, JavaScript, and common JS libraries and experience in developing applications in PHP5 (at least 3-5 years)
  • Excellent skills in Symfony2
  • Three plus years’ experience in sales engineering, consulting or professional services with a focus on CMS software
  • Practical use of SOLID programming principles and practical knowledge of Symfony2 framework
  • Customer-focused history of designing, delivering, and supporting software solutions to real world problems
  • Extremely analytical, detail-oriented and organized
  • Good oral and written English on top of mother tongue German or excellent German

The Package and Opportunity

  • Salary competitive per annum + excellent benefits
  • Genuine growth/progression

Take over the challenge to work within an international, innovative and open-minded environment with flat hierarchies and dynamical colleagues.

Interested? Then we look forward to receive your completed application in English with information on your starting date and your salary expectations via email to our VP Human Resources:

Candidates without the relevant commercial or technical experience or the other necessary requirements should not apply.