Product Support Engineer - CMS and PAAS/Cloud (m/f/d) - Paris, France

We are looking for a Product Support Engineer to join our team in Paris, France.

Based in our Paris office, the Product Support Engineer Specialist (m/f/d) will work to support French & English-speaking customers and consult them on our product portfolio, with specialization on our CMS eZ Platform, and our based PAAS offering.

This will require deep care for customers, proficient technical understanding, having a solutions-oriented mind, regular coordination and information exchange with other internal stakeholders within the distributed Support organization, and locally help ensure success with Sales & Consultant organization.

Training and time for self-develop will be provided, as well as opportunity to attend conferences and much more.

Essential Tasks:

  • Receive, qualify support requests from customers, answer frequently asked questions
  • Identify leads relevant for Sales, and product feature request to Product team
  • Specialize in the CMS and connected PAAS offering
  • Investigate problems suspected being caused by product defects
  • Assist on plugin installation, activation, and workarounds / customizations needs
  • Proactively responding to customers, offering advice, and preventative maintenance
  • Routinely perform performance monitoring of key customers, detect inactive accounts
  • Providing occasional technical assistance to sales team
  • Performs other duties and projects as assigned
  • Optional but encouraged: Participate in meetups, present on topics from own expertise/experience

Your Profile:

  • Minimum 2-3 years’ experience caring for customers and their technical issues
  • Experience with debugging complex setups, the following is an advantage:
  • - Experience with Cloud & CMS technologies, basic knowledge of PHP programming
  • - And/Or basic knowledge on eZ Platform and/or
  • Bachelor’s degree in Computer Science or similar preferred
  • Organized, able to keep track of several parallel tasks, including ability to balance constantly changing priorities vs need to focus
  • Highly proficient in analytical and problem-solving skills with attention to details
  • Understanding of customer’s issue and demonstrating real concern
  • Ability to collaborate with technical staff and end users
  • Excellent written and verbal communication skills
  • Focus on quality while working under time pressure
  • Ease of working in an international environment
  • Proactive, self-disciplined and highly motivated with well-organized work style
  • Fluent French & good English language skills are a must

 Proactive, self-disciplined and highly motivated with well-organized work style

 The package and opportunity:

  • Competitive salary & excellent benefits
  • Genuine growth and personal development opportunities
  • Great work/life balance
  • Fun and collaborative teammates across the globe

Take over the challenge to work within an international, innovative and open-minded environment with flat hierarchies and dynamical teammates.


Then we are looking forward to receiving your completed application with information on your starting date and your salary expectations via email to our VP Human Resources

You can contact her as well for any question related to the position.