Unlimited Product Support

In addition to the available documentation and books, Enterprise subscribers have access to a highly professional support service which provides 3 tiers of support, escalation processes and both online and phone access. Our highly qualified, experienced product support teams are dedicated to the success of our customers. They ensure that your projects are successful and that you are totally satisfied with eZ. eZ is dedicated to helping and supporting both clients and partners. This is the core service of eZ's Enterprise Open Source Business model.

Access to extended solution support

In addition to maintenance, you may want assistance from our professional services team to help manage your platform or assist with eZ Publish-based application development. With eZ Publish Enterprise, you are free to include extended services from our professional services staff. They are on-hand to help you implement and run your platform. Services differ depending on your region. They can include solution support tickets, regular audits, technical key accounting or training services.

No single solution is right for everyone, and just as one size does not fit all, you will discuss extended solution support with our sales engineer to define the specific package that fits your needs!

In the event that you need a one-time intervention, you have the flexibility to order specific professional services in addition to your service subscription at a moment’s notice.