Support & Maintenance

Product support is the core service of the eZ Enterprise Subscription. With a subscription, you can trust the eZ software powering your site or app is quality assured and fully supported for maintenance, including bug fixes and security patches.

Unlimited product support

All eZ Platform Enterprise Edition subscribers have access to a highly professional support service, which provides 3 tiers of support and escalation processes. Depending on your subscription level, you can also benefit from phone support up to 24/7. Our highly qualified, experienced product support teams are dedicated to the success of our customers. Support services are provided online via our Service Portal.

Access to extended support

With an eZ Enterprise Subscription, you can benefit from a dedicated Technical Account Manager that will follow your projects. In addition to maintenance, we also offer extended support from eZ's Professional Services team. Our professional services include regular audits, technical key accounting and training services. Services differ depending on your region.

Our Sales Engineers can discuss extended support solutions, as well as the specific package that best fits your needs. 

Maintenance of eZ software

eZ actively maintains and assures the quality of our software. With an eZ Enterprise Subscription, your installation benefits from our quality assurance programs, which feature service packs to fix issues identified in the software. The eZ Enterprise Subscription is the best option for ensuring your platform is stable, reliable and continuously supported.

Bug fix guarantee

Subscribers to eZ Platform Enterprise Edition can take advantage of our unique bug fix guarantee. As the creator of eZ software, eZ Systems offers the necessary resources to fix bugs as identified through the maintenance service. Depending on the service level, eZ also provides hot fixes - a rapid-response measure to workaround issues before the fix is even available in the maintenance service.   

.

Security guarantee

An eZ Enterprise Subscription guarantees that any security issue will be dealt with promptly and in a way to reduce risk. eZ follows a precise and optimized process to solve any issue. In particular, no public information is shared about a security issue before we confirm that our customers are aware, a safety net that is impossible without the eZ Enterprise Subscription.