How to Get eZ Publish Enterprise Service?
To get access to Support, Professional Services and Training you just need to buy an eZ Enterprise Service package. Please look at the Package Options.
All levels of the eZ Publish Enterprise Service (Silver, Gold and Platinum) include the core service:
- Unlimited Product Support
- Access to extended solution support
- eZ Publish Enterprise maintenance
- Bug Fix Guarantee
- Access to eZ Publish Enterprise Service Portal
eZ Enterprise customers can send support requests via the following channels or a channel specified to the customer separately in writing:
- via Internet in the Service Portal
- via our toll free eZ Contact Center 24/7 hotline phone numbers listed on our Service Portal
Our Contact Center and Product Support teams speak English, and our Professional Services team are represented in several countries, providing services in local languages and within local business hours.
The image above describes the general flow of the support process and communication between eZ and the customer.
Support Services
Product Support is the core service of the eZ Publish Enterprise subscription, available to all our customers, with differing initial response times depending on the s...
more »Maintenance Services
Subscribing to eZ Publish Enterprise gives you the option of requesting assistance from our product support team.
more »
