Compare Editions
Which Option is Right for You?
Are you a casual user looking for a free platform, or are you looking for a solid and supported platform to build you business? eZ provides you with just the right solution for your needs. Learn which package is right for you.
| eZ Publish | Community Project | Enterprise Silver | Enterprise Gold | Enterprise Platinum |
|---|---|---|---|---|
| Recommended for | Innovative foundation for non-mission-critical projects. | Enterprise Platform for businesses looking for a warranted product and certified extenstions. | Enterprise Platform for mission-critical projects with compelling support and services. | Enterprise Platform for business-critical projects with highest demands in security and reliability. |
| Overview | Open Source Development Model | Enterprise-ready Platform | ||
| Support Not Included | Open Source Development Model | |||
| Warranty Not Included | Commercial License | |||
| Indemnification Not Included | Complete end-to-end product support via Enterprise Service Level Agreements (SLA) is included | |||
| Warranty Included | ||||
| Indemnification Included | ||||
| Access to Enterprise Services Network | ||||
| Access to certified extensions via eZ Market | ||||
| Software Maintenance | ||||
| Community Updates | ✓ | ✓ | ✓ | ✓ |
| Access to Developer resources and shared code snippets | ✓ | ✓ | ✓ | ✓ |
| eZ Publish Enterprise Software | ✓ | ✓ | ✓ | |
| Bi-Annual eZ Publish Enterprise Software Release | ✓ | ✓ | ✓ | |
| Accelerated Security Patch Distribution | ✓ | ✓ | ✓ | |
| Accelerated Bug Fix Patch Distribution | ✓ | ✓ | ✓ | |
| Accelerated Critical Bug Hot Fix Patch Distribution | ✓ | ✓ | ✓ | |
| Support | ||||
| Community Support | ✓ | ✓ | ✓ | ✓ |
| Tutorials, Forums, Blogs, RSS-Feeds | ✓ | ✓ | ✓ | ✓ |
| Online Services and Support Portal | ✓ | ✓ | ✓ | |
| 24x7 Phone Support | ✓ | ✓ | ||
| Dedicated Account Manager ("eZ Coach") | ✓ | |||
| Services Network | ||||
| Public Feature Tracker | ✓ | ✓ | ✓ | ✓ |
| Public Roadmap | ✓ | ✓ | ✓ | ✓ |
| Product Documentation via doc.ez.no | ✓ | ✓ | ✓ | ✓ |
| Industry Insights Email Newsletter | ✓ | ✓ | ✓ | |
| Real-time Site Monitoring | ✓ | ✓ | ✓ | |
| Enhanced Software Upgrade Kit | ✓€ | ✓ | ✓ | ✓ |
| Smart Site Analytics (eZ Odoscope Basic) | ✓€ | ✓ | ✓ | ✓ |
| Integrated Recommendation Engine: Basic | ✓ | ✓ | ✓ | |
| Access to Security Audits | ✓ | ✓ | ||
| Access to Distributed Stress Testing Suite | ✓ | ✓ | ||
| Yearly Best Practices Site Audit | ✓ | ✓ | ||
| Semi-Yearly Best Practices Site Audit | ✓ | |||
| Prioritized Access to Security Audits | ✓ | |||
| Prioritized Access to Distributed Stress Testing Suite | ✓ | |||
| Software Feature Support | ||||
| Enhanced Content Scheduling Suite (eZ Flow) | ✓ | ✓ | ✓ | ✓ |
| Supported Enhanced Survey Tool (eZ Survey) | ✓ | ✓ | ✓ | ✓ |
| Supported Personalized Style Editor (eZ Style Editor) | ✓€ | ✓ | ✓ | ✓ |
| Supported Enterprise Search (eZ Find) | € | ✓ | ✓ | |
| Supported Multi-Server Architecture (eZ Cluster Support) | ✓ | ✓ | ||
| Supported Distributed Caching System (eZ SI) | ✓ | |||
| Supported Publishing Queues (eZ Asynchronous Publishing) | ✓ | |||
| Supported Export and Data Integration Tool (eZ XML Export) | ✓ | |||
| Supported Oracle Database for Content Storage | ✓ | |||
| Enterprise Service Level Agreements | ||||
| Support Portal Seats | 2 | 4 | 12 | |
| Number of Support Requests Per Year | 15 | unlimited | unlimited | |
| Response Time: Support Request Qualification time | 8 hours | 2 hours | 1 hour | |
| Response Time: Critical Severity | 1 day | 3 hours | 1 hour | |
| Response Time: High Severity | 3 days | 2 days | 3 hours | |
| Response Time: Medium Severity | 5 days | 3 days | 12 hours | |
| Response Time: Low Severity | 7 days | 5 days | 24 hours | |
| Pricing | Learn more about the Community Project here | The prices depend on different items you will need on your installation, so please contact us for a custom offer. ✓€ - Available at additional charge. | ||
